Spa & Wellness Manager

Job description

Company Description

Our Brand  /  Sofitel

Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury.

Our Hotel   /   Sofitel Rio de Janeiro Ipanema

A landmark for Sofitel in the Americas,  Sofitel Rio de Janeiro Ipanema  re-emerges as a revitalized beachfront icon where French elegance meets the vibrant Carioca lifestyle. Designed as a sanctuary of art, craftsmanship, and sensory experiences, the hotel sets a new benchmark for luxury hospitality in Rio de Janeiro.

The property features 172 rooms and suites with the signature Sofitel MyBed, refined art-filled interiors, and sweeping views of Two Brothers Hill. Guests enjoy elevated dining at the 22nd-floor Chef’s Table, a rooftop infinity pool, wellness spa, Beach Club, and the exclusive Club Millésime lounge for personalized service and private check-in.

Job Description

We are seeking a passionate and results-driven Spa & Wellness Manage r to support the pre-opening of the Spa & Wellness division at Sofitel Ipanema, including spa implementation, operational setup, and process structuring, in preparation for full operations.

·  Adhere to Spa Policies and Standard Operating Procedures at all times;
·  Act as a Wellness Ambassador for the hotel, representing the brand values and Accor standards with colleagues, guests, and external stakeholders while maintaining a professional appearance;
·  Promote colleague wellness initiatives in partnership with People & Culture teams;
·  Manage the daily operations, efficiency, and overall performance of the spa and wellness facilities;
·  Maintain effective communication and colleague welfare practices for both existing and new team members;
·  Develop and implement strategic initiatives to promote spa, wellness, and well-being offerings within the hotel and local market;
·  Maintain strong knowledge of competitors, including products, pricing, promotions, and sales strategies;
·  Support all additional operational responsibilities assigned by hotel management while protecting hotel assets and property.

Administrative Responsibilities

·  Assist with budgeting, forecasting, financial analysis, and profitability management for wellness departments;
·  Monitor operational costs, payroll approvals, inventory systems, productivity reports, and purchase requisitions;
·  Review invoices, control labor and supply costs, and ensure revenue targets are achieved;
·  Coordinate maintenance and service agreements for spa equipment in partnership with Engineering teams;
·  Prepare and submit operational and performance reports to hotel and corporate teams.

Strategy, Marketing & Revenue Management

·  Lead the implementation of annual wellness and marketing strategies, including social media, digital campaigns, events, and retreats;
·  Develop pricing structures for treatments and retail products according to market conditions and hotel revenue strategies;
·  Ensure all marketing materials and communications follow brand guidelines;
·  Establish and monitor KPI goals aligned with revenue expectations and revenue management practices;
·  Participate in weekly revenue meetings to identify new business opportunities within the hotel and local community.

Guest Experience & Operational Excellence

·  Ensure guest preferences and special requests are accommodated to the highest standards possible;
·  Conduct regular facility and treatment audits to maintain brand standards and service quality;
·  Oversee daily operations and support teams in delivering exceptional guest experiences;
·  Ensure all wellness facilities maintain high standards of cleanliness, hygiene, and operational excellence.

Team Leadership

·  Lead regular departmental communication, team meetings, recognition, and motivation initiatives;
·  Support onboarding, cross-training, recruitment, development, and performance management for wellness teams;
·  Attend daily hotel briefings and maintain strong collaboration with all hotel departments;
·  Ensure compliance with the Accor Code of Ethics and company policies.

Health, Hygiene & Safety

·  Ensure compliance with all health, safety, hygiene, and emergency procedures across wellness facilities;
·  Identify and address operational hazards and maintenance issues immediately;
·  Maintain a safe environment for guests, colleagues, and hotel property;
·  Handle emergency situations with professionalism, urgency, and discretion.

Qualifications

·  Bachelor’s Degree completed is required;
·  Fluency in English and French is required;
·  Minimum of 3 years’ experience in a management or supervisory position in a spa, leisure, wellness, or related field;
·  Previous experience in spa therapy, recreation, or fitness is recommended;
·  Previous experience in luxury hotels or pre-opening, with a strong background in financial budgeting and forecasting;
·  Acting as an ambassador for well-being, with a personal interest and lifestyle approach to wellness.