Food & Beverage Attendant

Job description

Company Description

Te Arikinui Pullman Auckland Airport ,   located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

Job Description

Our Food & Beverage Attendant role is all about energy, action, and delivering awesome guest experiences. If you love staying active, enjoy working in a team, and want to be part of something exciting - this is for you!

·  Show Manaakitanga : Hospitality is about people—greet guests with warmth, make them feel at home, and create memorable experiences through genuine connections.
·  An Active & Dynamic Role : This isn’t a desk job! You’ll be on your feet, delivering food & drinks, engaging with guests, and keeping service running smoothly.
·  Be the Menu Expert : Share your knowledge of our offerings, provide recommendations, and enhance the dining experience with confident and thoughtful service.
·  Stay Sharp & Think Ahead : Anticipate guest needs, support your team, and keep the energy high in a fast-moving environment.
·  Teamwork is Key : Work collaboratively with colleagues to create a seamless and an enjoyable experience for every guest.
·  Commitment to Safety : Understand food safety requirements, be mindful of allergies, and ensure every guest dines with confidence.

Qualifications

You will be:

·  Experienced in hospitality - Previous experience in a medium to large restaurant is preferred, and 5-star hotel experience is a plus
·  Customer-focused with a passion for service - At least 3+ years of customer service experience, with a natural ability to connect with guests
·  Engaging & Energetic - You’re dependable, proactive, and have a positive, can-do attitude that uplifts the team
·  Skilled in Service Standards - A solid understanding of restaurant protocols, table service etiquette, and the ability to deliver a polished guest experience
·  A Confident Communicator  - Whether face-to-face or over the phone, you have excellent communication skills. You answer calls with warmth and enthusiasm, handling room service orders efficiently and professionally
·  Always on the Move & Thinking Ahead  - You thrive in a fast-paced environment, staying active, reading the room, and stepping in where needed to keep service seamless

Additional Information

·  Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
·  Work Your Way - Flexibility to ensure a work life balance!
·  Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
·  Accor's refer-a-friend bonus
·  Meals on shift 
·  Paid Parking at Park & Ride
·  Paid Birthday Leave
·  Paid Wellness Leave
·  Refer a Friend Incentive
·  Accor's Parental Leave Scheme
·  Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.