Food and Beverage Marketing Manager

Job description

Company Description

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

An exceptional opportunity presents itself for a Food & Beverage Marketing Manager to join the Sales & Marketing Department/team at Raffles London at the OWO.

 

Reporting into Director of Communications, Your role is pivotal to the successful running of the marketing and communications department for Raffles London.  You will work in lockstep with the marketing Manager and Digital Marketing Manager to ensure the Food and Beverage marketing strategy is delivered successfully. 

The role involves the ability to manage collateral production; create and implement complex delivery schedules for collateral and marcomms activity; strategically map and manage annual marketing calendars; always ensuring hotel and third-party stakeholders are engaged and revenue driving campaigns delivered for all internal stakeholders.

Marketing is to domestic and international audiences.

 

Who are we looking for?

·  A proven track record and ability to provide high levels of service under pressure.
·  Exceptional communication and customer service skills, both written and spoken.
·  An understanding and willingness to contribute to a 24h operational schedule when required.
·  Educated to Degree level – preferably in a humanities subject.
·  Proven writing ability with strong command of creative and practical writing styles.
·  A strong grasp of campaign planning, production scheduling with many live projects and complex deadlines.
·  Collaborative and confident to work in complex teams with multiple stakeholders.
·  An understanding of SEO and key words so copy / content can be prepared to maximise SEO and consumer engagement.
·  Experience and knowledge of working with Content Management Systems (CMS) and web site management.
·  A proven track record in customer acquisition and loyalty activity to grow direct business.
·  A commitment to keep technical skills and knowledge up to date.
·  Well-read and with a creative eye for aesthetics – both in copy and design.
·  Able to work autonomously and as part of a wider team with a positive, creative and collaborate approach.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

·  31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
·  Staff meals whist on duty.
·  Free dry cleaning for uniform.
·  Employer pension contribution of 6%
·  Enhanced sick pay.
·  Enhanced maternity, paternity and adoption pay.
·  Life Assurance 2x salary
·  Employee assistance program, including virtual GP and financial advice.
·  Season ticket loans and cycle to work scheme.
·  Colleague gifting to celebrate special occasions.
·  Paid days off to move house or give back time to a charity of your choice.
·  Internal learning and development programmes tailored to you. 
·  Fun-filled events, whether that’s a pub quiz, team run or festive party.
·  Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
·  Worldwide development opportunities across Accor’s extensive brand portfolio.

 

What are the Raffles Values?

Be You:   Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:  Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:  Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:  Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:  Demonstrating care and responsibility within your role, to make a tangible impact on the business.