Fairmont Gold Supervisor

Job description

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

Fairmont Gold is highest level of personalized luxury service within the Fairmont Royal York and the finest hotel experience in Toronto. Reporting to Fairmont Gold Manager, the Fairmont Gold Supervisor collaborates with all hotel departments to curate unforgettable moments within the Fairmont Gold Lounge and our beautifully appointed rooms. 

Followed by:

·  Consistently offer professional, friendly and engaging service
·  Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and highest level of guest satisfaction at all times.
·  Engage Fairmont Gold guests with full concierge services, creating the quintessential Toronto experience.
·  Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times.
·  Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution.
·  Lead the operation of the Fairmont Gold arrival and departures experience.
·  Involvement with training, development and performance management of all Fairmont Gold Pantry Attendants.

Qualifications

·  A minimum of two years, 4 Diamond Hotel Concierge or Front Office experience
·  Previous experience in a supervisory capacity
·  Excellent leadership, written/verbal communication and interpersonal skills
·  An operational knowledge and proficiency in Front Office Systems-Oracle Opera and Microsoft Office suite
·  Degree or Diploma in Hospitality Management is an asset

Additional Information

What’s in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.