F&B Supervisor - Navina Pool Bar

Job description

Company Description

A global luxury brand with hospitality at its heart,  Raffles Hotels & Resorts  encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta  is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

The F&B Supervisor plays a crucial role in ensuring the poolside bar facility's smooth operation and exceptional guest experience. The primary purpose of this position is to oversee all aspects of the pool bar, including managing the pool bar team, maintaining high-quality service standards, and creating a welcoming and vibrant atmosphere for guests. The Pool Bar Supervisor supervises the staff, trains and develops team members, and ensures efficient and timely service delivery. They collaborate with the food and beverage department to develop enticing poolside menus and innovative beverage offerings. Additionally, the F&B Supervisor monitors inventory levels, controls costs, and ensures health and safety regulations compliance. By providing attentive service, fostering a positive ambience, and ensuring guest satisfaction, the F&B Supervisor contributes to the overall success of the luxury hotel's pool bar and enhances the guest experience. 

Qualifications

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Education : A high school diploma or equivalent is required, while a degree or diploma in hospitality management or a related field can be an advantage. 

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Experience : Several years of relevant experience in the food and beverage industry, preferably in a luxury hotel or upscale restaurant setting. Experience in a supervisory or managerial role, particularly in a pool bar or similar environment, is highly desirable. 

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Knowledge of Food and Beverage Operations : In-depth knowledge of food and beverage operations, including bar service, cocktail preparation, menu planning, and service standards, is essential. Familiarity with poolside or outdoor bar service is advantageous. 

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Leadership and Supervisory Skills : Strong leadership and supervisory skills are necessary to manage a team effectively. The ability to motivate, train, and develop the team is crucial. 

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Guest Service Excellence : Exceptional guest service skills are essential to provide a personalized and memorable guest experience. The F&B Supervisor should have a genuine passion for delivering high-quality service and resolving guest issues in a professional and timely manner. 

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Beverage Knowledge : A comprehensive understanding of alcoholic and non-alcoholic beverages, including cocktails, wines, and spirits, is important. Knowledge of current beverage trends, mixology techniques, and responsible alcohol service is highly beneficial. 

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Communication and Interpersonal Skills : Excellent communication and interpersonal skills are necessary to interact with guests, staff members, and other hotel departments effectively. The ability to communicate clearly, listen attentively, and convey information accurately is crucial. 

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Organizational and Problem-Solving Abilities : Strong organizational and problem-solving skills are necessary to manage multiple tasks, prioritize responsibilities, and handle unforeseen challenges effectively. 

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Health and Safety Compliance : Knowledge of health and safety regulations, including food handling, sanitation, and hygiene practices, is essential to ensure compliance and maintain a safe environment for guests and staff. 

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Language Skill s: Proficiency in the local language, as well as proficiency in English, is required. Additional language skills may be an advantage.