Executive Lounge Shift Leader

Job description

Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.

Job Description

·  Welcome the guests and provides support and leadership to all Executive Lounge Team Members.
·  Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
·  Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
·  Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
·  Ensure employees are informed daily about priorities to personalize service

Qualifications

·  Service focused personality is essential
·  Previous experience in a similar leadership role is an asset
·  Prior experience working with OPERA or a related system at ACCOR / Hospitality.
·  Strong interpersonal and problem solving abilities and the ability to lead by example..