Executive Lounge Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Executive Lounge Manager
Embark on a journey of excellence as an Executive Lounge Manager, where you will play a pivotal role in shaping unforgettable experiences for our distinguished guests. From the moment they step into our exclusive lounge until their departure, you will orchestrate a seamless and luxurious stay that exceeds expectations.

What is in it for you:

·  Employee benefit card offering discounted rates at Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

·  Greet, check-in, respond to requests and settle accounts while providing exceptional service
·  Take initiative to add a personalized experience
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
·  Conduct cleaning and quality checks of all equipment, glassware, cutlery, chinaware, napkins etc. during the set-up of the executive lounge
·  After the set-up and before the arrival of guests, and also during a new set-up within the service time, she/he must check the quality of the set-up and ensure a welcoming appearance
·  Coordinate with the Guest Relations team to ensure professional and engaging service to all guests in the lounge
·  Cary out the end of day closing of the lounge and ensures that all cashiering duties are performed in line with the procedures
·  At the end of the shift or the day, she/he has to communicate all information that the next shift staff has to know for smooth running of the operations
·  Escorts guests to their tables and recommends food and beverage items, and special promotions if available
·  Conducts an efficient and courteous service to the VIP guests
·  Manage day-to-day operations efficiently, including staffing, scheduling, and resource allocation.
·  Implement and enforce operational procedures to maintain a seamless and well-organized executive lounge environment.

Qualifications

Your experience and skills include:

·  Service focused personality is essential
·  experience is an asset
·  Prior experience working with Opera or a related system
·  Fluency in English
·  additional languages are a plus

Additional Information

Your team and working environment:

·  Our commitment to Diversity & Inclusion:
·  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.