Executive Housekeeper/Housekeeping Manager

Job description

Company Description

Novotel Bangkok Platinum Pratunam sits in the heart of Bangkok’s fashion and shopping district. Connecting to the city’s top attractions and public transport hubs. Take Bangkok’s central skywalk to the central of  shopping centres for a shopping paradise. Step just outside the hotel to browse the bargains at Pratunam Fashion Mall or the market across the street.

Job Description

MAIN DUTIES:

·  Inspect all hotel areas to ensure both the cleanliness and comfort of the hotel’s guests are maintained and that all standard amenities and touches are provided in rooms and public areas.
·  Delegate cleaning tasks to staff and other organizational tasks.
·  Record missing or damaged items and arranging for the item’s repair or replacements.
·  Respond to customer complaints or enquiries and reporting any problems to the supervisor.
·  Maintaining an inventory of household items, uniforms, equipment and furniture.
·  Ensure that health and safety rules are followed and applied in the department.
·  Ensure grooming standards are followed in the department.
·  Conduct necessary departmental and Accor trainings.
·  Ensure that staff is cleaning and disinfecting equipment at the end of their shift.
·  Work closely with the Engineering department on a daily and monthly basis to assist with the planning of the preventative maintenance program and ensure that the rooms are being maintained in the best possible and most efficient way.
·  Collaborate with other departments in the hotel in particular with the front office team ensuring efficient turnaround of rooms and minimization of spoilage/damage.
·  Identify and follows up ordering needs.
·  Manage the Laundry team.

Qualifications

Your experience and skills include:

·  Bachelor ‘s degree (preferably in Tourism and Hospitality).
·  Proven experience as  Housekeeper Manager  in a 4* star hotel.
·  Very good knowledge of English language.
·  Knowledge of hygiene, cleanliness and safety standards.
·  Knowledge of the Opera PMS preferred
·  Excellent leadership, organizational and communication skills
·  Ability to focus attention on guest needs, remaining calm and courteous at all times.
·  Sense of organization and attention to detail and quality.
·  Teaching, ability to train and convey knowledge.
·  Strong interpersonal and problem-solving abilities.

Additional Information

We are committed to our people.  We work hard to ensure you can enjoy your job and are well rewarded.  As well as, excellent training, development and progression opportunities, other benefits include:

·  All Heartist Membership - take advantage of  discounts on accommodation and food & beverage in Accor Hotels worldwide.
·  Competitive remuneration package.
·  Opportunity to grow within property and across the world.
·  Private health and medical plan.
·  Complimentary meals whilst on duty.
·  Complimentary car parking.