Executive Floor Supervisor

Job description

Company Description

Pullman Bangkok King Power  is a lifestyle hotel in the heart of the city where travelers can experience a true ‘resort in the city’, inspired by Pullman’s unique ‘Bleisure’ concept, a space in which business and leisure blend seamlessly together.

Pullman Bangkok King Power  features 354 rooms and suites. Each offers a modern and sophisticated ambiance with contemporary facilities to always keep you connected. Moreover, guests can experience award-winning and cutting-edge bars and restaurants throughout the hotel as well as relax and unwind in Bangkok’s largest infinity pool or revitalize at the Le Spa with an indulgent treatment.

Job Description

•Supervise Executive Lounge associates to ensure all hotel policies, procedures, regulations and standards are followed.
•Ensuring that Reception and F&B operations run smoothly and in a professional manner at all times.
•Perform all front desk related responsibilities and duties when assigned or required.
•Assume leadership in the absence of Executive Lounge Assistant Manager and Executive Lounge Manager.
•Provide personalize service and information for VIP and Executive Floor's guests with paying high attention.
•Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
•Reponsible the service during the breakfast and Happy hours at the Lounge.
•Contributes to VIP & Executive Floor's guests satisfaction at all times by providing high quality services throughout their stay.
•Prepare the concerning guest correspondence to ensure cashiering correctly upon guest departure. 
•Welcome and ac knowledge all guests according to company standards; anticipate and address guests' service needs;

Qualifications

•Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential.
•Previous experience in F&B restaurant operations is preferred.
•Strong organization and working to deadline skills.
•Strong communications skills. Ability to work independently and as a team player
•Ability to work under pressure.

•Bachelor degree or High-school diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles.
•Good command in the national language and English.
•Working knowledge of MICROS, OPERA, Guestware, Microsoft Office, FCS or telephone software and other related operating systems.