E-Commerce Executive

Job description

Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Job Description

The E-Commerce Executive is responsible for managing the hotel’s online presence and driving digital marketing efforts to increase revenue, brand visibility, and customer engagement. This role supports the execution of online sales strategies, content management, and marketing campaigns, aligning with the hotel’s overarching digital goals.

 

KEY ROLES & RESPONSIBILITIES

 

·  Website & Booking Platform Management : Optimize the hotel’s website and third-party platforms (Booking.com, Expedia, etc.) to maximize online bookings and ensure up-to-date, accurate content.
 
·  E-commerce Campaigns : Develop and implement online marketing campaigns (SEO, PPC, Paid Social) to increase website traffic and improve conversion rates.
 
·  Email Marketing : Execute email marketing campaigns for Rooms, F&B, and other outlets in line with corporate guidelines, aimed at driving engagement and revenue.
 
·  Content Creation & Optimization : Collaborate with the marketing team to create engaging content across platforms and manage the property’s presence on social media.
 
·  Analytics & Reporting : Monitor website performance, social media metrics, and online reviews, providing regular reports and insights to inform future strategies.
 
·  Reputation & Influencer Management : Manage the hotel's online reputation through active review responses, influencer collaboration, and maintaining positive guest sentiment.
 
·  Rate Distribution : Ensure rate parity across all online distribution channels, working closely with the Revenue Director and carrying out Rate shops.
 
·  Support Media Marketing : Assist in PPC, SEO, and other media marketing tasks, staying informed of industry trends and digital best practices.

PERSONAL ATTRIBUTES

·  Strong analytical and problem-solving skills.
·  Team player with excellent interpersonal and collaboration skills.
·  Detail-oriented, able to prioritize tasks and meet deadlines.
·  Customer-focused with a proactive, results-driven mindset.
·  Ability to manage last-minute requests efficiently.
·  Cultural awareness and ability to work in a diverse environment

 

 

Qualifications

·  Education : Bachelor’s degree in Marketing, Business Administration, or a related field.
·  Experience : 2-3 years in E-Commerce or Digital Marketing, ideally within the hospitality industry.

Skills :

·  Strong understanding of digital marketing concepts (SEO, Paid Social, Google Analytics).
·  Excellent content creation, writing, and communication skills.
·  Proficiency in Microsoft Office, Google Analytics, and relevant tools.
·  Experience managing online booking platforms and online reputation.
·  Basic Graphic design skills will be considered as a plus

Additional Information

·  Oral and written fluency in English
·  Knowledge of other languages and basic understanding of local language preferred
·  People & customer oriented
·  Motivator & self starter; displays initiative & creativity
·  Team builder
·  Committed, flexible & ability to adapt to different working locations