Duty Managers

Job description

Company Description

The Centaurus Movenpick Hotel stands as a paragon of luxury and sophistication in the heart of Islamabad. With an unwavering commitment to unparalleled comfort, innovative design, and world-class hospitality, this corporate heaven has redefined the standards of opulence, setting a new benchmark for business and leisure travel.

Job Description

·  Review and update the logbook.
·  Check equipment and work setups.
·  Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times.
·  Oversee daily operations and ensure smooth workflow.
·  Report regularly to supervisors or the night manager (if on shift).
·  Monitor employee performance and provide coaching and necessary training.
·  Handle guest complaints, take immediate action to ensure satisfaction, and inform the manager when needed.
·  Implement and coordinate OSM (Operational Standards Manual) procedures in line with the company’s values and core behaviors.
·  Follow emergency procedures, including fire and first aid protocols.
·  Be fully aware of daily activities and have knowledge of the hotel's products and facilities.
·  Ensure that the panic report is printed at least twice during the shift.
·  Prepare for daily arrivals, including room allocation and handling special guest requests.
·  Ensure VIP rooms are ready, communicate with housekeeping and F&B, and handle all related tasks prior to VIP arrival.
·  Take responsibility for the shift, ensuring support for the reception team and resolving issues promptly.
·  Perform check-in and check-out for VIP guests and Accor members during work hours.
·  Lead and motivate the team to participate in hotel programs such as Circle M and Cherish to meet monthly goals.
·  Monitor online guest reviews (Tripadvisor, Booking.com, etc.), investigate issues, and respond accordingly.
·  Attend important meetings, such as credit and revenue meetings, when requested.
·  Manage financial tasks like cashiering, foreign exchange transactions, night audits, and guest settlements upon departure.
·  Provide smooth, friendly service to guests and respond promptly to requests and inquiries.
·  Handle walk-in reservations and process phone reservations when the reservations department is closed.
·  Issue guest room key cards and ensure effective security measures.
·  Check the Paymaster daily and provide feedback to the Rooms Division Manager.
·  Encourage the team to upsell rooms and breakfast daily, sharing results and feedback.
·  Train new reception staff and ensure that Opera V9 is used for system training.
·  Maintain a daily courtesy call sheet, sharing feedback and actions with the manager.
·  Coordinate with various departments (Front Office, Housekeeping, F&B), especially with the General Manager, regarding VIP and important guests.
·  Carry out any additional tasks assigned by the management during working hours.
·  Perform duties in accordance with Mövenpick Hotels & Resorts’ core behaviors: Trust, Relationship, Entrepreneurship, and Drive.
·  Assist other hotel departments when needed during duty hours.

Qualifications

·  Experience in a similar role within hospitality.
·  Strong leadership and communication skills.
·  Proficient in hotel management software (e.g., Opera, PMS).
·  Ability to handle guest complaints and solve problems efficiently.
·  Fluent in English (spoken and written)
·  Ability to work under pressure and manage shifts, including weekends and holidays.

Additional Information

Market competitive Salary with other benefits and medical