Duty Manager

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

·  Manage, supervise and coordinate the daily operations of the Hotel
·  Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
·  Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
·  Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
·  Possess Degree/Diploma in Hospitality or relevant qualification;
·  Minimum 3- 5 years of related experience preferably in the Hotel industry;
·  Mature, energetic, assertive, independent and a team player;
·  Strong leadership skills with excellent interpersonal and communications skills.

Qualifications

·  Diploma/ Degree in Hospitality/ related disciplines preferred.
·  2 years in the role of Guest Services / Duty Manager