Duty Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

Job Description

·  Conduct daily briefings and ensure that all pertinent information is well received by team members
·  Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met 
·  Review, analyze and suggest improvement of work flow and standards at the Front Desk 
·  Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
·  Communicate with Front Office Manager on all matters regarding guest services & hotel operations
·  Ensure documentation of all guest related issues using the logbook
·  Sign media and supervise shift handover procedures
·  Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
·  Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently 
·  Assist Guest Relations in greeting, rooming, and sending off guests
·  Inspect front of house and back of house regularly for cleanliness and orderliness
·  Ensure that front line staff complies with marketing techniques and maximizes sales
·  Check billing instructions, monitor guest credit and act upon any discrepancies
·  Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
·  Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
·  Conduct Night Audit Process for hotel 

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages
·  Good working knowledge of MS Excel, Word, & PowerPoint
·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times

Additional Information

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.  Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.