Duty Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

As Duty Manager, your key responsibilities include:

·  Provide efficient, friendly and professional service to all guests.
·  Delivering the best Guest Experience
·  Attention to detail in order to ensure a luxurious environment for all guests
·  Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
·  Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel
·  Cover Duty Manager shifts as required, including weekends and public holidays, as well as the occasional night manager shift.
·  Excellent leadership skills, confident to train new team members. effectively in department and hotel operations.
·  Lead by example guiding the team through active use of Accor values and code of conduct.
·  Deputies in the absence of the Front Office Manager.

Qualifications

·  Previous experience in a similar role, preferably within a 5 star luxury environment
·  Excellent communications skills, both verbal and written
·  Familiarity with luxury service standards is a plus
·  Willingness to work weekends and public holidays as part of the job role
·  Experience with Opera Cloud and Micros

Additional Information

Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai’s city center.