Duty Manager

Job description

Company Description

Work your Way to Sydney! We are seeking an enthusiastic and dedicated Full Time Duty Manager  who has experience in a similar role to join our dynamic team. Reporting directly to the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our hotel, maintaining high standards of guest satisfaction, and supporting our front office team. 

Job Description

·  Manage daily operations of the front office department, including guest check-in/check-out and concierge services, while ensuring all procedures are adhered to. 
·   A driver of KPI's including guest satisfaction, loyalty sign ups and current promotions within the hotel. 
·  Actively resolving guest requests, complaints and challenges.
·  Train and motivate front office team members to maintain brand and service standards. 
·  Be responsible for the health and safety of all patrons, guests and staff members. 

Qualifications

·  Relevant experience in similar roles, preferably in mid-scale or luxury hotels. 
·  Experience in OPERA is preferred.
·  Flexibility to work varied shifts, including weekends, and public holidays as per business demands. 
·  Excellent communication skills and interpersonal skills.   
·  Excel under pressure whilst paying attention to the finer details.
·  Currently hold a NSW RSA certificate or have the ability to obtain one.  

Additional Information

At Accor, we are committed to ensuring our people  #feelwelcome  and  #feelvalued  by creating an inclusive and supportive environment. We offer: 

·  A fun, diverse & inclusive culture where we value you being the  Real Deal .
·  Career progression opportunities as far as the eye can see.
·  Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
·  A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

If this sounds like your next step, please apply today to see where a conversation could take you. We can't wait to hear from you!