Duty Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Main Duties:

Administration

·  Liaise with different departments for smooth and coordinated work.
·  Should ensure that the team members are adhering to the Human Resource policies.

 

Customer Service

·  Personally welcome and escort all hotel guests.
·  Authorize courtesies for all VIP’s
·  Maintaining guest profile and updating the same on regular basis
·  Ensure to interact with the guests & enable the team to understand guest requirements.

 

Financial

·  Responsible for maintaining high level of room sales, by up-selling.
·  Adhere to Accor guidelines for all the financial related procedures
·  Ensure maximum room occupancy within agreed overbooking policy.
·  Ensure to balance the accounts on a daily basis.

 

Operational

·  Adhere to the Standard Operating policies & Procedures.
·  Check outstanding of in-house guests on a daily basis.
·  To check whether the following records are kept in order and up to date:
·   “C” forms
·  Reception / Information Log Book          
·  Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
·  Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
·  Check the grooming and hygiene of the team.
·  Ensure all VIP room inspection in coordination with House Keeping Department.
·  Ensure that newspapers and parcels are delivered in the rooms without delay.
·  To be readily available at all times to deal with problems or complaints.
·  Ensure effective and speedy check-in & check-out facilities.
·  Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
·  Ensure that the entrance is easily accessible to cars and taxis at all times.
·  Conduct briefing for concierge and Front Office Assistants.
·  Log security incidents and accidents in accordance with hotel requirement
·  Communicates with FOM all information likely to be interest to them

Personnel

·  Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
·  Ability to accept responsibility.
·  Self confidence, motivation, drive and tenacity.
·  Ability to enhance organizational performance.
·  Ability to clearly delegate tasks and responsibilities.
·  Ability to think strategically, inductively, and creatively.
·  The propensity to recognize and acknowledge other people’s ideas.

 

Other Duties

·  Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
·  Helping other department in case of emergency.

 

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

·  Demonstrated ability to lead a high performing team 
·  Exceptional customer service skills and/or experience 
·  Enthusiastic and driven individual who strives to exceed targets  
·  Excellent verbal and written communication skills 
·  Strong attention to detail with a good work ethic 
·  Current unrestricted Provisional or Full Driver’s Licence 
·  Full working rights in Australia