Doorman

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

·  Ensure that driveway is free from any obstruction
·  Welcomes every guest entering the hotel (Arrivals & non-in house)
·  Ensures that guests are greeted at the car within 30 seconds of the vehicles pulling onto the driveway
·  Remains observant and responds to each guest who passes through the front entrances of the hotel
·  Ensures that other guests are acknowledged while engaged with other guests
·  Ensures that guests leaving the hotel are attended to and offered assistance
·  Opens car doors and extends a warm and pleasant greeting to guests
·  Maintains eye contact with guests at all time. (Observe 5X10 foot rule)
·  Follow all applicable Occupational Health and Safety regulations
·  Attempt to open all doors for incoming and outgoing guests
·  Gives clear directions for guest to retrieve car when issuing valet ticket if the car is to be valet parked
·  Report suspicious people or behavior to security personnel
·  Ensure that the driveway is not congested
·  Be aware of the circumstances surrounding each vehicle on the driveway
·  Share important information relating to the driveway with all members of the team
·  Ensure that all guests are assisted quickly and efficiently
·  Greet all guests courteously, using the guest’s name whenever possible
·  Possess a sound understanding of all department operations
·  Arrange taxi transport for all guests who require it
·  Ensure that the hotel holds keys for each vehicle parked on the driveway
·  Maintain a perpetual presence on the driveway throughout the hours of the shift
·  Be assertive, yet polite to guests wanting to park on the driveway
·  Be an ambassador for the hotel by providing an excellent first impression of the hotel to the guest
·  Be willing to share ideas with the Bell Captains of how to improve our service to our guests
·  Attend shift briefing at start of shift in order to keep up-to-date with happenings in the hotel
·  Follow all procedures as outlined in the Fairmont Code of Ethics booklet
·  Work closely with the Bell Persons, providing accurate information with regards to guests’ room numbers
·  Assist the Housekeeping department by maintaining the cleanliness of the hotel driveway
·  Perform other duties as requested by management

Qualifications

·  Passion for Guest Service
·  Previous experience in the position is an asset, although not a prerequisite
·  Should possess the ability to work fast and efficiently under pressure
·  Should have a strong personality in order to be assertive when controlling traffic on the driveway
·  Must have the ability to manage several tasks simultaneously
·  Should be physically fit in order to lift and move luggage
·  Should have a good knowledge of the hotel and Abu dhabi, as well as current events
·  Good English skills essential (verbal and written). 
·  Must be flexible in terms of working hours
·  Should be guest-orientated