Director of Operation (In charge of Sales & Marketing)

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

The Director of Operations, In Charge of Sales & Marketing will play a pivotal role in driving both operational excellence and strategic sales and marketing initiatives. This dynamic leader will ensure that the hotel operates smoothly while maximizing revenue opportunities by guiding sales & marketing team. Must be a strategic thinker with a passion for hospitality and a proven track record in driving sales performance, enhancing guest experiences, and leading teams to success.

Key Responsibilities:

 

·  Oversee daily operations across all departments, ensuring adherence to Sofitel standards of service and quality.
·  Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
·  Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
·  Ensure full compliance to Hotel operating controls
·  Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
·  Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
·  Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
·  Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
·  Design and execute comprehensive sales strategies to drive revenue growth, focusing on both corporate and leisure segments.
·  Identify new business opportunities and cultivate relationships with key clients to increase market share.
·  Direct and manage all group, transient, and catering/banquet sales activities to maximize
·  Lead the development and execution of innovative marketing campaigns that enhance brand awareness and guest engagement.
·  Champion a guest-centric culture, ensuring that all staff members are trained to deliver exceptional service.
·  Address guest feedback and concerns promptly to continuously improve the overall guest experience.
·  Collaborate with department heads to ensure seamless integration of sales, marketing, and operational activities.
·  Maintain open lines of communication with the General Manager and other stakeholders regarding key initiatives and performance metrics.
·  Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
·  Ensures optimal compliance with corporate focus audit
·  Foster a winning, solution-oriented work environment, motivating and engaging all staff to continuously deliver the best possible service to our guests.
·  Direct operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan.
·  Participate in industry events, networking, and community engagement activities.
·  Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on-target and accurate.
·  Be an inspiration to all hotel staff to achieve luxury levels of performance
·  Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines
·  Other duties as assisgned 

 

 

 

 

 

 

 

 

 

 

 

Qualifications

Your experience and skills include:

·  Five or more years’ operating experience in a similar capacity within a luxury hotel.
·  Preferably with Sales & Marketing experience
·  Should have a good understanding of GCC, Russian & Indian segments.
·  Strong aptitude in financial management, financial reports and analysis.
·  Demonstrated track record of strong attention to detail and strong communication skills.
·  Ability to lead and manage a diverse team

Additional Information

Your team and working environment:

Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.