Conference Services Manager

Job description

Company Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you in maintaining your well-being too, so that you can live life to the fullest.

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits in which that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…)

Discover more, at careers.accor.com 

Job Description

Job Summary:  The Conference Services Manager is responsible for coordinating and executing all aspects of Group conferences, meetings, and events hosted at the hotel. Once Group contracts have been fully executed, the CSM will then work closely with clients, hotel staff, and vendors to ensure the seamless execution of events while maintaining high standards of service and hospitality. 

Primary Duties:    

Serve as the liaison between Accounting, Reservations, Front Desk, Banquets, and all other Operations teams to ensure good communication and overall execution of Group events.  Create BEOs and Resumes/Recaps for groups. Onsite management of all aspects of service execution related to Group events.

Secondary Duties:    

Menu customization, group guest room pick up management, checking for billing accuracy, vendor management, audio/visual management, and overall quality assurance. 

Qualifications

Minimum 3 years of experience in hotel Conference Services/Catering/Sales.  Delphi, Opera/hotel PMS, Cvent Event Diagramming, Microsoft Office Suite (Word, Excel, PowerPoint), excellent organization and time management skills, detailed-oriented professional with solid multi-tasking ability.

Additional Information

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

Discover more, at careers.accor.com

Benefits:

·  401(k)
·  401(k) matching
·  Employee assistance program
·  Employee discount
·  Flexible spending account
·  Health insurance (Medical/Dental/Vision)
·  Paid Holidays
·  Life insurance
·  Long-term disability
·  Paid time off
·  Parental leave

Confidentiality:  All your information will be kept confidential according to EEO guidelines.

Visa Requirements:  Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Salary Range: $77,000 - $89,000 annually (based on experience) 

Schedule:  Monday - Friday (Weekends as needed)