Concierge Supervisor

Job description

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Job Description

A career that lets your passion shine:

As Concierge Supervisor, you will be Sofitel Adelaide’s brand ambassador, offering expert local knowledge and personalised recommendations that enhance the guest experience. You’ll curate exceptional service, oversee VIP recognition, and ensure seamless arrivals. Working closely with Front Office leadership, you’ll train and inspire your team to deliver outstanding hospitality while driving revenue. Your passion for service will create memorable, guest-first experiences at every touchpoint.

Qualifications

What you will bring to the role:

·  Extensive experience as a Concierge or Concierge Supervisor in a luxury hotel
·  Exceptional guest service, communication skills, and fluency in English
·  A guest-oriented approach, vibrant personality, and passion for helping others
·  Proficient in Microsoft Office and Opera software, with strong analytical, problem-solving, and multitasking abilities
·  Strong ability to lead, motivate, and develop teams effectively

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Thrive in our Sofitel community, with:

·  Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
·  Up to 50% discount on meals at Sofitel Adelaide
·  Family & Friends accommodation discounts
·  Learning programs through our Academies
·  Fully laundered uniform provided
·  Free 24 hour access to our Employee Assistance Program
·  Opportunities to develop your talent and grow within our property and across the world!
·  Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Apply now:

Let your passion shine, visit careers.accor.com