Concierge Agent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. 

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

·  Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
·  Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
·  Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
·  Answer, record, and process all guest calls, messages, requests, questions, or concerns.
·  Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
·  Review shift logs/daily memo books and document pertinent information in logbooks.
·  Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
·  Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
·  Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
·  Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.
·  Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
·  Comply with quality assurance expectations and standards.

Qualifications

·  Previous hospitality experience
·  Excellent communication skills
·  Strong customer service skills required.
·  Degree in Hospitality / Tourism

Additional Information

What we offer....

·  An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
·  The opportunity to challenge the norm and work in a creative and rewarding environment.
·  Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
·  Great discounts on the entire Ennismore family.
·  Many opportunities to progress and change as part of a global family of brands.
·  Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.