Concierge

Job description

Company Description

Experience the dynamic energy and cultural charm of Singapore at  Pullman Singapore Hill Street , our flagship upscale hotel proudly representing the renowned Pullman brand that is designed to inspire and invigorate. Nestled in the cultural heart of Singapore, immerse yourself in the dynamic energy and allure of a cosmopolitan city while experiencing the unparalleled hospitality that defines the Pullman experience.

Every aspect of your stay – be it design, amenities, or service – is made to inspire and invigorate. Cleverly revolving around a railway junction theme, interiors hearken back to Pullman’s 19th-century roots of luxury rail travel, harmoniously blended with contemporary touches.

Job Description

Summary

Responsible for the receipt of guests’ luggage and parcels, and ensure accurate delivery to and from guestrooms. The Bellman also assists guests with enquiries and fulfilling other service requests.

Job Responsibilities

·  Greet and welcome guests at the main entrance, use the guest names whenever available
·  Liaise with front desk for all arrivals and departures
·  Assist in driveway management, opening and closing of vehicles’ doors
·  Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
·  Provide information and other assistance to guests when required
·  Maintain cleanliness of the entrance and baggage room
·  Assist the concierge to book taxi upon guest request
·  Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
·  Maintain complete knowledge of all hotel products and services

Qualifications

·  Secondary / High school education
·  Good reading and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  No experience is required, training will be provided
·  Good communication and customer contact skills
·  Ability to work effectively and contribute in a team

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.