Club Millesime Manager

Job description

Company Description

Discover the Sofitel Darling Harbour.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Club Millésime located on Level 35, is Sofitel Darling Harbors' unique and breathtaking exclusive lounge available to all our Club guests. We invite you to take lead of our dedicated team of ambassadors and provide a personalised service and memorable experience to all guests staying in our luxurious lounge.    

Job Description

·  Maintain F&B service standards, and ensure efficient guest registration, departure, and telephone service.
·  Actively promote Sofitel practices and programs.
·  Ensure that guest problems and complaints are handled in a professional courteous manner and ensure follow through by proper record keeping of the results in Trust You and internal guest feedback.
·  Proactive adherence to the F&B and F/O brand standards across the hotel including guest focus, Ambassador Appearance, department organisation, and operational effectiveness.
·  Lead by example when attending to guest requests.
·  Show efficiency in constantly striving to provide total customer satisfaction.
·  Work together with trust so that colleagues and management meet the goals of the departments.
·  Embody the art of French hospitality through a “can do” attitude.
·  Perform tasks within a timely manner.
·  Implement training programs for all employees, conduct induction and skills training.
·  Carry out reception, F&B and F/O communications and concierge duties as required.
·  Implement the Accor values and Accor customer vision to ‘Feel Welcome, Feel Valued.
·  Display host/hostess type qualities when taking ownership of the Hotel.
·  Assist with implementation and maintenance of Sofitel Brand Standards.
·  Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
·  Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

·  Industry benefits worldwide on accommodation, dining and lifestyle services.
·  Access to daily discounted coffee and Ambassador dinning menu. 
·  A unique training platform to enhance your skills and knowledge. 

Qualifications

·  Highly motivated with excellent attention to detail.  
·  Up to date RSA and First Aid Certificate.
·  3 to 5 years’ experience in Food and Beverage / Club Lounge Supervisor / Team Leader
·  Guest oriented.
·  Outgoing personality and service minded.
·  Good interpersonal skills.
·  Good presentation.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full AU working rights are required for this role.