Chief Concierge

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. 

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

·  Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; leads by example.
·  Encourage and builds mutual trust, respect, and cooperation among team members.
·  Serve as a role model to demonstrate appropriate behaviors.
·  Supervise and manage employees. Manage all day-to-day operations. 
·  Conducting performance reviews and ensuring that all equipment and supplies are working properly.
·  Strong organizational skills.
·  Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings.
·  Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.
·  Supervising Bellmen, transferring and storing guest luggage and responding to guest requests.
·  Inspect guest rooming standards and acquaint guests with rooms and their features.
·  Guiding and directing valet parking operations to ensure services are in alignment with guest expectations and established standards.
·  Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles.
·  Ensure team members have current and up to date knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
·  Establish and maintain open, collaborative relationships with employees and ensures employees do the same within the team.
·  Ensure concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
·  Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
·  Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.

Qualifications

·  Previous hospitality experience
·  Excellent communication skills
·  Strong customer service skills required.

Additional Information

What we offer....

·  An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
·  The opportunity to challenge the norm and work in a creative and rewarding environment.
·  Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
·  Great discounts on the entire Ennismore family.
·  Many opportunities to progress and change as part of a global family of brands.
·  Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.