Captain Waiter/ ess

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an experienced and professional Captain Waiter/ess to join our esteemed restaurant team in the beautiful island of Phu Quoc, Vietnam. As a Captain Waiter/ess, you will play a crucial role in ensuring exceptional dining experiences for our guests whilst leading and mentoring our service team.

·  Oversee and coordinate the daily operations of the restaurant's dining area
·  Lead, train, and motivate the waiting staff to maintain high service standards
·  Greet and seat guests, ensuring a warm and professional welcome
·  Manage reservations and handle special requests or dietary requirements
·  Provide detailed menu information, including daily specials and wine recommendations
·  Resolve guest complaints promptly and professionally
·  Ensure compliance with food safety regulations and hygiene standards
·  Assist in inventory management and stock control
·  Collaborate with the kitchen team to ensure smooth service flow
·  Maintain a clean and organised dining area at all times

Qualifications

·  Minimum 3-5 years of experience in fine dining or luxury hospitality
·  Previous experience in a supervisory role within food service
·  Excellent customer service skills with a strong focus on guest satisfaction
·  Demonstrated leadership abilities and team management skills
·  Proficiency in restaurant management software
·  Fluent in English; additional languages are advantageous
·  Exceptional communication and interpersonal skills
·  Ability to work under pressure and multitask effectively
·  High school diploma or equivalent (required)
·  Hospitality management degree or relevant certification (preferred)
·  Valid food safety certification
·  In-depth knowledge of food and beverage pairing
·  Thorough understanding of fine dining etiquette and service standards
·  Familiarity with Vietnamese cuisine and culture (preferred)
·  Willingness to work in Phu Quoc, Vietnam

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.