Bellperson

Job description

Company Description

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

Job Description

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other. 

 

What is in it for you:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

·  Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
·  Consistently offer professional, friendly and engaging service
·  Ensure the timely and efficient transfer of luggage to and from the guest’s room
·  To ensure the guest is familiar with their room upon arrival ie. temperature control
·  Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards, including all safety policies 
·  Other duties as assigned
·  Hourly Rate: $22.96 USD Gross per Hour
· 
Your experience and skills include:

·  Previous customer related experience an asset
·  Excellent communication skills and a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Physical Aspects of Position (include but are not limited to): 
·  Constant standing and walking throughout shift
·  Frequent lifting and carrying up to 30 lbs
·  Occasional kneeling, pushing, pulling
·  Occasional ascending or descending ladders, stairs and ramps
·  Exposure to hot surfaces.

Additional Information

All your information will be kept confidential according to EEO guidelines.