Bell Captain

Job description

Job Description

·  Ensure that the bell desk is organized at all times.
·   Keep the working area, clean and tidy always.
·   Ensure that smooth and fast baggage handling for all arrival/departure guests.
·   Maintain close relationships with reception/information/cashier as well as other departments.
·   Attend all guest calls for Bell stand / Door Services related services.
·   Delegate bell boys to pick up the baggage from guest rooms.
·  For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction. 
·  Check the inventory of items on loan and all items are collected at the time of on or before check-out.
·   All baggage movements are tagged and recorded.
·   Update luggage movement register and sign off daily.
·   Guest and other departments’ letters, and couriers are distributed properly and accurately.
·   Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.
·   Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
·   The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.
·   Help observe safety and security rules at all times.
·   Alert the management of any unattended packages and strangers found on the premises.
·   Check the daily arrival list for VVIPs or guests with functional needs.
·   Prepare for group movements and ensure enough staffing is in place to handle groups.
·   Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
·   Recognize all returning and VIP guests, and welcome them back. 
·   Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
·   Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures. 
·   Assist guests with their luggage and try to acknowledge them by name.
·   Make deliveries to guest rooms as instructed.
·   Store and retrieve luggage and other objects for guests.
·   Be aware of daily hotel activities, and group and VIP arrivals. 
·   Communicate special guest requests to the assistant. Front Office Manager / Manager on Duty.
·   Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
·   Assist the security team in scanning all guest luggage.
·   Offer assistance to all guests at times. 
·   Provide an efficient luggage storage, delivery, and collection service.
·   Perform any other work as and when assigned by the management.

Qualifications

·  Minimum 2 years of relevant experience
·  Hotel fire procedures
·  Hotel security procedures