Bell Attendant

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

JOB DESCRIPTION
We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. We work with people we enjoy, traveling and having fun with. This is an extraordinary opportunity to join our team. 
ROLE: Bell Attendant
Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Front Office team working alongside a fantastic team. 
WHAT IS IN IT FOR YOU:
•    Employee benefit card offering discounted rates in Accor worldwide
•    Learning programs
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

MAIN DUTIES AND RESPONSIBILITIES:    

•    Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
•    Assure that every luggage is covered with a baggage claim tag. 
•    Parking of guests and visitors vehicles in the designated hotel parking area.
•    Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
•    Handle issuance of guest room key cards and ensure effective control for guest security.
•    Report any unusual occurrences or requests to the Concierge desk.
•    Be aware of the hotel accident Prevention Policies.
•    Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
•    Maintains accurate records / documentation, as per operational and organizational requirements.
•    Responsible for lobby paging services under the supervision of Concierge.
•    Practices suggestive selling and able to familiarize guests to hotel facilities.
•    Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
 

Qualifications

Diploma or degree in vocational hospitality, fresher or 1-year experience in 4-5 star hotel.