Barista

Job description

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

The Barista will be responsible for delivering a high-quality coffee and beverage experience to our guests. This role involves crafting expertly prepared coffee drinks, providing exceptional customer service, and maintaining a clean and inviting coffee station. The ideal candidate will have a passion for coffee, a strong understanding of beverage preparation, and a dedication to creating a warm and welcoming environment.

Key Responsibilities:

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Beverage Preparation: Prepare and serve a variety of coffee and espresso drinks, teas, and other beverages according to established recipes and standards. Ensure each drink is crafted with precision and care.

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Customer Service: Provide friendly and efficient service to guests, including taking orders, answering questions about the menu, and making personalized recommendations based on guest preferences.

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Quality Control: Maintain the highest standards of beverage quality and presentation. Monitor inventory levels of coffee beans, syrups, and other supplies, and notify management when replenishment is needed.

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Maintenance and Cleanliness: Ensure the coffee station and equipment are clean, organized, and well-maintained. Follow all health and safety regulations and procedures.

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Training and Collaboration: Train new staff on beverage preparation techniques and coffee station operations. Collaborate with team members to ensure a smooth and efficient workflow.

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Guest Interaction: Engage with guests to create a memorable coffee experience. Address any guest concerns or complaints in a professional and courteous manner.

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Sales and Promotions: Actively promote specialty beverages, seasonal offerings, and loyalty programs to enhance the guest experience and drive sales.

Qualifications

·  Previous experience as a Barista or in a similar customer service role is preferred.
·  Strong knowledge of coffee brewing techniques, espresso machines, and beverage preparation.
·  Excellent communication and interpersonal skills, with a passion for delivering exceptional service.
·  Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
·  Strong organizational skills and a commitment to maintaining a clean and orderly workspace.
·  Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.