Banquet Supervisor

Job description

Company Description

A global luxury brand with hospitality at its heart,  Raffles Hotels & Resorts  encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta  is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

Banquet Supervisor holds a crucial role in the successful execution of banquet events. They oversee and manage the banquet operations, ensuring the smooth and efficient delivery of exceptional guest experiences. The Banquet Supervisor is responsible for supervising and leading a team of banquet servers, ensuring they adhere to the highest standards of service, professionalism, and attention to detail. They collaborate with various departments, such as culinary, event planning, and sales, to coordinate event logistics, set up banquet spaces, and ensure the seamless flow of service. The Banquet Supervisor also plays a pivotal role in maintaining the hotel's reputation by upholding brand standards, enforcing policies and procedures, and resolving any issues or challenges that may arise during banquet events. Their dedication to delivering exceptional service and their ability to lead and motivate the banquet team contribute to the hotel's overall success in providing unforgettable experiences to guests.

Qualifications

·  Education : A high school diploma or equivalent. Additional education or certification in hospitality management or a related field is often preferred but not always mandatory.
·  Experience : Previous experience in the banquet or events industry is typically required to qualify for the role of Banquet Supervisor. The level of experience may vary, but candidates with a minimum of 2-3 years of experience in banquet operations or event management are often preferred. Experience in a supervisory or leadership role within a banquet or events department is highly valued.
·  Knowledge of Banquet Operations : A solid understanding of banquet operations is essential for a Banquet Supervisor. This includes knowledge of event planning, setup, execution, and service. Familiarity with different types of events, such as weddings, conferences, and galas, is important. Understanding banquet equipment, audiovisual systems, and other event-related technologies is also beneficial.
·  Leadership Skills : As a Banquet Supervisor, strong leadership skills are crucial. Experience in supervisory or managerial roles, with the ability to manage a team effectively, provide guidance, and resolve conflicts, is highly valued.
·  Guest Service : Excellent guest service skills are vital, as Banquet Supervisors often interact with clients and guests. Experience in handling guest requests, ensuring guest satisfaction, and resolving any issues or complaints is beneficial.
·  Organizational and Time Management Skills : Banquet Supervisors are responsible for coordinating multiple events simultaneously and ensuring that all aspects run smoothly. Strong organizational and time management skills are essential to handle event logistics, allocate resources effectively, and meet deadlines.
·  Knowledge of Health and Safety Standards : A Banquet Supervisor should have a good understanding of health and safety regulations, food handling procedures, and sanitation practices. Ensuring compliance with local health codes, safety guidelines, and licensing requirements is crucial to maintain a safe and hygienic banquet environment.
·  Flexibility and Stamina : Banquet operations often involve long hours, irregular schedules, and physically demanding tasks. The ability to work under pressure, handle last-minute changes, and maintain a high level of energy throughout events is important.