Banquet Manager

Job description

Company Description

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Job Description

 

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards.

We are looking to grow our team and engage a highly motivated and passionate Banquet Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

·  In charge of all banquet operations, logistics and quality of service
·  Lead and manage the large Banquet division offering extensive outdoor activities and F&B experience
·  Ensure division efficiency through monitoring, coaching and mentoring skilled banqueting team
·  Coordination, supervision, training and motivation of the Food and Beverage Banquets Team  both permanent, part-time and casual
·  Collaborate effectively with various departments to ensure smooth operations of events and handling of all guests queries.
·  Ensure daily briefing and debriefing for all events to related departments and the banquet team
·  Respond and manage to all customer requests and complaints and ensure quality standards are met
·  Responsible for the grooming of the Banquet teams (Good presentation, discharge of outfits and badges, etc.)
·  Coordinate and define the menus with the Executive Chef according to the needs and requests of client
·  Define recruitment needs for banquet casuals staff in line with budget, Prepare shift schedules for according to needs of the events
·  Prepare and allocate daily tasks for the banquet team and be able to conduct efficient pre and post-function meetings
·  Allocate tasks, supervise and inspect the entirety of all events from set-up, service. Clearing and clean up.
·  Follow outlet policies, procedures and service standards are maintained
·  Work closely with the sales department to ensure all aspects of clients’ needs are captured and banquets orders are placed on time and accurately

Qualifications

·  Minimum of 3 years of relevant leadership experience in a similar role
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Service focused personality with previous leadership experience preferably in a luxury property.
·  Strong interpersonal and problem solving abilities.
·  The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure.
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively and collaboratively as part of a team.

Additional Information

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities
·  Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
·  Working with a hotel rich in history and known for exemplary services while growing your career
·  Work and learn in a mgical luxury property