Associate Revenue Analyst

Job description

Job Description

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities

Manages Revenue Management Operations

·  Daily rate strategies review for daily rates and inventory to ensure room revenue optimization.
·  Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
·  Ensures daily communication between Reservations and Front Office colleague s regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
·  Support different revenue streams with extraction of sales figures to support and analyze initiatives.
·  To accurately process and manage Group reservations.
·  Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets.
·  With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions / Relationships

·  Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
·  Takes an active role in the development of rates, promotions, packages and other selling strategies.
·  Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
·  Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
·  Stays current with the industry trends.
·  Conducts and attends relevant meetings.
·  Supports AccorHotels Corporate programs, such as Planet 21.
·  Ensures service standards and individual performance are aligned with Accor Values.
·  Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food & Beverage, Spa and Raffles Boutique.
·  Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

·  Knowledge of Opera, Central Reservation System and Global Distribution System are an asset.
·  Strong knowledge of Microsoft Excel is required.
·  Previous Front Office Management experience is an asset.
·  Food & Beverage and Spa knowledge / background is an asset.

Competencies

·  Excellent communication and organisational skills.
·  Service oriented with an eye for details.
·  Multicultural awareness and ability to work with people from diverse cultures.
·  Self-motivated and energetic.
·  Flexible.
·  Displays initiative and creativity.
·  Highly organised with the ability to manage multiple projects under time constraint.
·  Strategic thinking with a proven ability to mobili s ze theory into action.
·  Sense of urgency.

Additional Information

Benefits of Joining Raffles Hotel Singapore

·  5-day Work Week.
·  Duty Meals are provided.
·  Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
·  Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
·  Medical and Wellness Benefit.
·  Comprehensive Insurance Coverage.
·  Local/Overseas Career Development & Growth Opportunities.
·  Holistic Learning and Development Opportunities.