Assistant Reservation Manager/ Reservation Manager

Job description

Company Description

Join a hotel that is a member of the Accor, network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartists, and let your heart guide you in this world where life beats faster.

Job Description

Responsible for overseeing the day-to-day operations of the Reservations department, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.

Be Knowledgeable about the hotel's basic information, have a comprehensive understanding of all hotel products, facilities and the various services offered throughout the hotel, whether it be about guestrooms, food and beverage outlets or concessionaires. This information should be kept up to date to include any and all promotions. 

Develop or conduct staff training programs for team members, focusing on their development needs, providing them with new skills to the needs of the business.

Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

Ensure information provided to guest is accurate and individualized

Perform other reasonable duties assigned by the Management.

Qualifications

Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services.

Well-presented and professionally groomed at all times.

Strong leadership, interpersonal and training skills.

Good communication and customer contact skills.

Service oriented with an eye for details.