Member Care Agent

Job description

Company Description

About the Company 

Accor is the largest Hotel Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle, across 40+ brands, including the Novotel, Sofitel, Ibis, Mercure, Mantra, Pullman & Raffles.

Our Business

Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.

We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.

 

Job Description

In this role as a Member Service Agent, you will manage inbound inquiries across multiple communication channels. More specifically, you are expected to have:

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Experience in a contact centre, hospitality, or other customer-facing environment (preferred).

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Previous experience in an omni-channel customer service role is an advantage.

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Strong rapport-building skills.

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Exceptional customer service skills across all communication channels.

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Highly developed interpersonal skills.

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Demonstrate strong English proficiency, both verbal and written.

Qualifications

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Manage a high volume of member inquiries while delivering personalized and exceptional service.

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Respond to members across multiple communication channels (phone, email, chat, etc.).

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Stay up to date with Accor Plus benefits, hotel offerings, and ongoing promotions.

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Adapt quickly to changing member needs and expectations.

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Resolve complex member inquiries or complaints in a professional and efficient manner.

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Maintain accurate records of member interactions in the system.

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Collaborate with internal teams to ensure seamless member experience.

Additional Information

·  Worldwide Industry benefits
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Career development opportunities