Assistant Night Manager

Job description

Company Description

The Hoxton is gearing up to open its very first hotel in Ireland in the beautiful capital city of Dublin. This coastal city is steeped in history, packed with green parks and brought to life through music, art and the best social eating and drinking. We’ll be calling central Dublin home but first we need to pull together a team to help us bring the Hox to this new market.

The Hoxton, Dublin will be home to 129 bedrooms of varying sizes, a lobby bar, historic bar, large ground floor restaurant and lobby restaurant, in addition to another first for us - a nightclub.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What you’ll do…

·  Assist management during the night and be responsible for the smooth running of the hotel.
·  Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
·  Answer phones, sort out requests and anything that might arise, involving the team as needed.
·  Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
·  Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
·  Ensure the safety of guests overnight whilst they are tucked up asleep.
·  You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
·  Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
·  Assist the Night Manager with end of day procedures.

Qualifications

What we’re looking for…

·  Individuals. You’re looking for a place where you can be you; no clones in suits here.
·  Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
·  You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
·  You’re not precious. We leave our egos at the door and help get things done.
·  You’re up for doing things differently and trying (almost) everything once.
·  If we got stuck in a lift together, we’d have a good time and share a few laughs.
·  You want to be part of a team that works hard, supports each other, and has fun along the way.
·  Experience in a similar role with a demonstratable track record of excelling in front office operations and procedures.
·  If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
·  A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
·  You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
·  It’s all about the attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are key.

Additional Information

What's in it for you...

·  Become part of a team that’s very passionate about creating great hospitality experiences.
·  Competitive salary.
·  30 days holiday (including bank holidays), pension and life insurance.
·  Food on us during your shift.
·  Enjoy a free night at The Hoxton and a meal for two when you first start with us.
·  Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
·  Time off to volunteer with one of our partner charities.
·  Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
·  An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
·  Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!  
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.  
·  Excellent discounts across The Hoxton and the global Ennismore family.