Assistant Manager - Reservations

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

·  Consistently offer professional, friendly, and engaging service
·  Support the Reservations Manager in leading and managing all aspects of the Reservations department and ensure all service standards are followed
·  Manage and coordinate all group and individual reservations
·  Maintain close liaison with the Sales, Conference, and Accounting teams
·  Produce daily, weekly, monthly and quarterly reports as required
·  Attend pre-convention meetings and revenue management meetings as required
·  Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
·  Conduct regularly scheduled departmental meeting
·  Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
·  Balance operational, administrative and Colleague needs
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards
·  Follow all safety policies 
·  Other duties as assigned

 

Qualifications

·  Previous leadership experience in a similar role required
·  Computer literate in Microsoft Window applications required
·  University/College degree in a related discipline preferred
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Strong communication skills in English language
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

·  Oral and written fluency in English