Assistant Manager Reservation
Visakhapatnam, INDIA Sales
Job description
Job Description
We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team in Visakhapatnam, India. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations.
· Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies
· Manage and coordinate individual and group reservations, maximizing revenue opportunities
· Develop and implement strategies to improve reservation processes and guest satisfaction
· Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment
· Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making
· Collaborate with other departments to ensure seamless guest experiences from booking to check-out
· Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently
· Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution
· Conduct regular team meetings to share updates, address challenges, and recognize achievements
· Stay updated on industry trends, competitor offerings, and best practices in reservation management
Qualifications
· Previous leadership experience in a similar role within the hospitality industry
· Proven experience with Property Management Systems and reservation software
· Strong knowledge of reservation procedures and revenue management principles
· Excellent verbal and written communication skills, with a focus on customer service
· Demonstrated ability to guide, coach, and motivate team members
· Proficiency in Microsoft Office Suite and other relevant software applications
· Bachelor's degree in Hospitality Management or related field preferred
· Strong problem-solving and decision-making skills
· Ability to work flexible hours, including weekends and holidays, as required
· Detail-oriented with excellent organizational and multitasking abilities
· Adaptability to changing priorities and ability to work well under pressure
· Fluency in English; knowledge of additional languages is a plus