Royal Service Manager

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

Job Duties Include:

·  Serve as a central point of contact for guests, offering personalized recommendations, arranging services, and ensuring that all guest requests are met with promptness and attention to detail.
·  Assist with administrative duties such as logging guest requests, updating guest profiles, and maintaining accurate records of communications and transactions.
·  Have an excellent working knowledge of the following departments: Front Office, Housekeeping, Guest Services, Concierge, Engineering and In Room Dining
·  Conduct daily briefings and ensure that all pertinent information is well received by team members
·  Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
·  Review, analyze and suggest improvement of work flow and standards.
·  Communicate with Front Office Manager on all matters regarding guest services & hotel operations
·  Sign media and supervise shift handover procedures
·  Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
·  Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
·  Inspect front of house and back of house regularly for cleanliness and orderliness
·  Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
·  Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
·  Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
·  Conduct Night Audit Process for hotel
·  Working towards improving and maintaining Voice of Guest, LQA and Forbes scores on a monthly basis
·  Assist guests regarding hotel facilities in an informative and helpful way
· 
Team Management

·  Provide department orientation and training of the hotel service standards, procedures and programs
·  Constantly monitor team members’ appearance, attitude and degree of professionalism
·  Motivates and provides a work environment which brings out the best in team members
· 
Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

Qualifications

Knowledge and Experience

·  Diploma in Tourism / Hospitality Management
·  Minimum 3 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages will be an advantage
·  Good working knowledge of MS Excel, Word, PowerPoint and Opera Cloud

Competencies

·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times

Additional Information

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Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.