Assistant Manager

Job description

Company Description

Novotel, Mercure & ibis Darwin Airport are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.

Be a part of this journey…

Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.

The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.

The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.

Job Description

As Assistant Manager, you’ll play a pivotal role in leading our Front Office team to success. Reporting to the Front Office & Reservations Manager your days will be dynamic - think managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued. You'll work closely with a passionate team to uphold our brand standards and maximize both guest satisfaction and profitability.

What You’ll Be Doing:

·  Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
·  Be proactive and resourceful when attending to guest requests.
·  Have the necessary skills and training to actively resolve complaints and challenges presented by guests
·  Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management
·  Ensuring policies, procedures, rates and general hotel information are communicated to the team
·  Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the hotel
·  Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency
·  Provide guidance, support training and leadership to all employees.
·  Assist in all areas of the hotel during peak times to eliminate potential issues.
·  Responsibility for the health and safety of all patrons, guests and staff members.
·  Work together with trust so that colleagues and management meet the goals of the department and the Hotel
·  Participate in workplace consultation on matters pertaining to Work Health and Safety, as per the hotels agreed arrangements

Qualifications

·  A diploma in Hospitality Management or Business Administration (preferred).
·  At least 2 years of experience in the hotel industry with strong Front Office expertise.
·  Proven leadership skills with the ability to mentor and motivate a team.
·  Excellent communication, organization, and time-management abilities.
·  A guest-focused mindset and a passion for creating unforgettable experiences.
·  Strong knowledge of Opera Cloud PMS, Microsoft Office, and labor laws.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.