Assistant Housekeeping Manager

Job description

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Due to a internal transfer we are now seeking a dedicated and detail-oriented  Assistant Housekeeping Manager  to support our housekeeping operations and help ensure we deliver an exceptional experience for every guest, every stay.

Job Description

As a key member of the housekeeping leadership team, you’ll assist the Executive Housekeeper in managing all aspects of the department, ensuring the highest standards of cleanliness and comfort across guest rooms, public areas, and back-of-house spaces. This is your opportunity to contribute to a professional and cost-effective operation while growing your career with one of the world’s leading hotel brands.

Responsibilities:

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Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet brand standards.

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Implement and maintain Accor's housekeeping systems, procedures, and productivity benchmarks.

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Address guest inquiries and complaints efficiently and professionally, informing relevant management as needed.

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Coordinate with the hotel's laundry provider to uphold high-quality laundering and service standards.

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Oversee and maintain proper use and servicing of housekeeping equipment.

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Step in to lead the department during the Executive Housekeeper’s absence.

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Support continuous improvement initiatives to enhance service quality, revenue, and operational efficiency.

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Flexibility to work various shifts, including evenings, weekends, and holidays.

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Salary NZD $67,000 - NZD $70,000 per annum

Qualifications

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Minimum 2 years experience in a supervisory role or housekeeping manager role in smaller property within hotel housekeeping.

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Strong organizational and leadership skills.

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Excellent attention to detail and a commitment to maintaining high standards.

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Ability to handle guest concerns with tact and professionalism.

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Knowledge of housekeeping equipment, inventory systems, and laundry operations.

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A proactive and hands-on approach to team management and training.

Additional Information

Why work for Novotel, Queenstown?

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Staff meals provided while on shift

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Uniforms, washed and laundered daily.

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Learn your Way  - Access to our Accor Academy so you can Earn while you Learn!

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Work Your Way  - Flexibility to ensure a work life balance!

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Incredible Accor  Heartist Benefits  - including discounted Food & Beverage + Accommodation Worldwide

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Accor's  refer-a-friend  bonus

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Accor's Parental Leave Scheme

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Access to our  Employee Assistance Program

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Full Time 40 hours per week

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Place of Employment will be Novotel Queenstown Lakeside

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.