Assistant Front Office Manager (Saudi Nationals Only)

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

·  Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction. 
·  Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower. 
·  Participates in the development, implementation and review of the policies, procedures, practices and standards. 
·  Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments. 
·  Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity. 
·  Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with the F.O Mgr. 
·  Ensures adherence to company and hotel policies by all departmental employees. 
·  Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) 
·  efficiently followed and monitored so as to ensure maximum comfort levels. 
·  Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability. 
·  Ensures adherence to all statutory requirements by the Front Office. 
·  Ensures all front Office documents & records are maintained as per operational/ organizational requirements. 
·  Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards. 
·  Responsible for the efficient handling of all the Room Reservations & their processing thereafter. 
·  Conduct Briefing Sessions regularly. 
·  Familiarity with all Front Desk and Cashiering functions. 
·  Responsibility towards guest ledger, long stays guests and pay masters. 
·  Greet and welcome VIP guests upon their arrival and escort them to their rooms. 
·  Identifies training needs, plans activities and oversees their implementations for all FO sections. 
·  Assist in the preparation of the annual budget and manning guide and manages within budgetary guidelines. 

 

Qualifications

University Degree in Hotel Management, minimum 3 years in a similar role with a five star hotel.