Assistant Front Office Manager

Job description

Job Description

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Novotel Visakhapatnam Varun Beach, India. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and maintaining smooth operations at the front desk.

·  Assist in managing daily front office operations, including check-ins, check-outs, and guest inquiries
·  Collaborate with other departments to ensure seamless guest services and resolve any issues promptly
·  Train, mentor, and motivate front office team members to maintain high performance standards
·  Handle guest complaints professionally and implement appropriate corrective actions
·  Oversee the accuracy of guest accounts and financial transactions
·  Implement and maintain front office policies and procedures
·  Assist in scheduling and staffing to ensure optimal coverage during all shifts
·  Conduct regular performance evaluations and provide constructive feedback to team members
·  Stay updated on industry trends and implement innovative practices to enhance guest satisfaction
·  Support the Front Office Manager in strategic planning and goal-setting for the department