Assistant Front Office Manager

Job description

Job Description

·  As an  Asst. Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
·  Ensure that guests' have a smooth running stay at the hotel,
·  Manage and motivate front office & breakfast teams in order to provide high quality services for guests.
·  Ensure the accounts are correct and admin processes run smoothly.
·  Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service.
·  Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
·  Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
·  Awareness of room status and also the competitors’ status.
·  Optimises the occupancy rate and average room rate.
·  Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice.

Qualifications

·  Degree/Diploma in Tourism & Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint