Assistant Front Office Manager

Job description

Job Description

·  Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
·  Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
·  Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
·  Assist the FOM with the design and implementation of new procedures, when necessary
·  Maintain vigilance regarding possible fraud, theft and potential security risks
·  Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
·  Carry out Duty Management functions as required.
·  Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
·  Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
·  Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
·  Ensure the ALL Accor loyalty programme is promoted to guests.

Qualifications

·  Minumum of 2-3 years of experience in a front office supervisory or assistant management role.
·  Excellent leadership, communication and interpersonal skills.
·  Strong problem-solving abilities and attention to details.
·  Ability to work effectively under pressure.
·  Essential to be flexible with working hours, including evenings, nights, weekends and public holidays.
·  Fluency in multiple languages is a plus (Chinese, Arabic)