Assistant Front Office Manager

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Assist the Front Office Manager to plan and execute all activities for the smooth functioning of the Front Office department.
·  To address problems, conflicts and emergencies at the work place.
·  Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
·  Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval of the designated authority.
·  Ensure that grooming & uniform standards are maintained by all team members.
·  Responsible for day-to-day operations of Front Office Department.
·  Any matter which may effect the interests of Ibis - Novotel Bengaluru Techpark should be brought to the attention of the Management.
·  Plan occupancy of the day and also anticipate opportunities for sales.
·  Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Ibis & Novotel Bengaluru Techpark to ensure maximum cooperation, productivity, morale and guest service.
·  To liaise with the other departments to ensure smooth functioning of all Front Office operations.
·  Ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
·  Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.
·  Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest the course of action to the Front Office Manager.
·  Prepare and submit on the required format annual budgetary information and updates as required.
·  Assist the Front Office Manager in:
·  Budgeting for the Front Office.
·  Review and complete credit limit reports.
·  Check cash in and out and verify banks and deposits at the end of each shift.
·  Ensure that all cash, credit policies are adhered to.
·  Ensure that check-in & check-out procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
·  To be readily available at all times to deal with problems or complaints.
·  Ensure that rooms have been maintained according to Novotel’s standards.
·  Ensure maximum room occupancy within agreed overbooking policy.
·  Ensure that all Front Office areas are maintained as per the standards.
·  Ensure that newspapers and parcels are delivered in the rooms without delay.
·  Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
·  To train all team members on the Standard Operating Procedures.
·  Monitor the trends within the industry and initiate best practices after the approval of the Management.
·  Act as Duty Manager as & when required.
·  Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;

Additional Information

·  Ability to accept responsibility;
·  Self-confidence, motivation, drive and tenacity;
·  Ability to enhance organizational performance;
·  Ability to clearly delegate tasks and responsibilities;
·  Ability to think strategically, inductively, and creatively;