Assistant Executive Housekeeper

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Consistently offer professional, friendly and engaging service
·  Supervise the day-to-day operation of the department to ensure service standards are followed
·  Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met.
·  Oversees operation of Housekeeping/Laundry/Valet and Uniform Room.
·  Monitor labour costs while ensuring effective scheduling and department productivity
·  Assist with preventative maintenance programs while working with the Maintenance Team
·  Address guest concerns and react quickly; logging and notifying proper departments as required
·  Manage the departmental budget in a fiscally responsible manner
·  Ensure effective communication, including coaching and performance management
·  Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently
·  Works with the Executive Housekeeper on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.

Qualifications

·  Matric/Grade 12 or equivalent is a prerequisite.
·  A hospitality: management and/or similar qualification will be highly advantageous
·  At least 3 years Management experience; preferably gained in a 5-star environment
·  Computer literate on the MS Office Suite (Word, Excel, and PowerPoint) as well as Opera Cloud
·  Fluent in English (written and spoken). 
·  Proven abilities in:
·  Guest relations
·  Time and workflow management
·  Highly experienced in employee management
·  Effective decision-making and judgement
·  Conflict resolution
·  Interpersonal communication skills
·  Delivery to required standards in a fast-paced and dynamic environment

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.