Accountant (Accounts Receivable)

Job description

Company Description

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

Job Description

·  1. Supervise the Accounts Receivables (AR) section
·  Lead and supervise the AR team, including reviewing data entry, payment postings, reconciliations, and daily productivity.
·  Ensure accuracy and timeliness of all AR tasks in accordance with hotel policies and financial controls.
·  Set and monitor daily productivity targets to ensure tasks are completed timely and accurately.
·  Oversee the reconciliation of credit card payments and posting of commissions
·  Ensure that all ALL Rewards claims are billed to and reimbursed by Accor accurately and timely.
·  2. Refunds and chargebacks
·  Lead or support the investigations into chargebacks, ensuring timely follow-up and documentation.
·  Review and ensure proper authorization of all rebates and allowances and report any deviations from established policies.
·  Review refund forms, ensuring completeness of supporting documents, before submitting for final approval and process the refunds once approved.
·  Billing and PM Rooms
·  Oversee the City Ledger, ensuring invoices are accurate, professional, and dispatched within required timelines or event completion.
·  Issue statements promptly and proactively follow up on overdue payments to minimize bad debt exposure.
·  Ensure invoices are supported with all required documentation (e.g. guest signatures, vouchers, outlet bills, room service charges, etc).
·  Handle guest and management enquiries relating to city ledger accounts.
·  Resolve billing disputes professionally and efficiently, avoiding escalation where possible.
·  Respond to customer enquiries on payment terms, billing details and special invoicing requests in a timely and professional manner.
·  Accurately prepare and bill all group master accounts in accordance with hotel procedures and contractual terms.
·  Review upcoming "Group Masters" for MICE or Banquet events with the Sales team to verify that required pre-payments are collected per hotel policy.
·  Coordinate with the Income Audit, Sales, Reservations and Catering Sales departments to resolve any billing discrepancies and rate variances.
·  Review and clear PM Rooms daily to ensure no revenue remains in temporary holding accounts.
·  Monitor open folio and ensure payments are updated timely.
·  3. Credit
·  Review, evaluate and recommend credit terms for clients.
·  Lead the annual credit review of all existing accounts (Corporate, TMCs, and Government).
·  Reassess the creditworthiness of long-term customers by reviewing updated financial statements, payment history, and market reputation.
·  Lead monthlyCredit Meetings to present aging reports, risk assessments, and Days Sales Outstanding (DSO) metrics.
·  4. General
·  Ensure strict compliance with company financial policies, internal controls, audit requirements and regulatory standards.
·  Maintain an organized and secure filing system for all AR documents and correspondences.
·  Maintain the Provision for Doubtful Debts and ensure it aligns with actual risk levels.
·  Verify travel agent commissions (e.g., via TARS) to ensure only valid, materialized stays are paid.
·  Prepare GST-compliant tax invoices and support quarterly GST submissions.
·  Perform any other duties or ad-hoc tasks as assigned by the Management.

Qualifications

·  Degree or Diploma in Business, Accounting, Finance or Hospitality.
·  Minimum of 2 – 4 years of relevant experience in Accounts Receivables, preferably within the hospitality industry or in 5 star luxury environment preferred.
·  Knowledge of hotel accounting systems such as Opera Cloud, Veridien Credit Card Reconciliation System is highly desirable.
·  Strong knowledge of financial regulations, internal controls, and credit policies.
·  Experience in supervising or mentoring junior staff is highly desirable.
·  Experience in credit control or collections preferred.
·  Good interpersonal and communication skills to interact effectively with internal and external stakeholders.
·  Detail-oriented, with excellent organizational and time-management skills.
·  Ability to work independently and handle multiple tasks under pressure and within deadlines.
·  Microsoft Office expertise to Intermediate or Advanced level
·  Appreciates and maintains an effective outlet for stress.
·  Has the ability and willingness to undertake further development.