Technical Support Advisor - English Speaker - Webhelp France - Campo Pequeno

Job description

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you'll be doing at Webhelp

As an English-Speaking Technical Support Advisor, you will:

Provide courteous, professional, and timely responses to a continuous volume of customer concerns

Demonstrate strong conversational skills and ability to have non-scripted conversations with a range of customer bases: private, commercial customers, electricians, and field service partners.

Assist customers by identifying and analyzing their needs to ensure a high level of customer satisfaction

Ensure the content of communication meets the needs of the target audience

We'll be a great match if you:

Have a high level of English (oral and written)

Have a technical understanding and understanding of electromobility products and services

Have administrative skills and basic knowledge of electrical engineering

Are Certified TÜV training is a plus

Have previous experience and interest in electromobility

For non-EU residents, it is mandatory to have a valid work permit

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

What we offer you:

Strong compensation package (14 monthly payments per year plus bonus)

Monthly meal allowance paid in voucher card (net)

Private Health Insurance from day 1

A Bring a Friend Program, with attractive incentives

Personal and career development programs and mentoring to develop skills

Possibility to participate in a growing multicultural Project

Flexible Schedule

Work in a diverse environment with people from over 75 nationalities

Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

We promote inter-company mobility to work at any of our sites around the world

Workplace: Work in our office at Lisbon, Portugal

Webhelp is an equal-opportunity employer.

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

Desired profile