Operations Manager - Webhelp France - Aveiro

Job description

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as an Operations Manager, you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As an Operations Manager, you will:

Supervise a group of team leaders, and be primarily responsible for delivering to SLAs and schedule for tasks performed

Support and analyze project budget and resource allocation

Handle day-to-day operations with a focus on analytics, coaching, recognition, and performance management

Interact regularly with the clients to share updates, lead operational and project/ program level reviews

Be responsible for client and employee satisfaction and reduce attrition by working closely with the HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results

Be operationally focused with a solid understanding of the workflow with skills to handle client interactions

Manage weekly reporting for all projects and tasks according to each specification and follow up with specific stakeholders where applicable.

Advocate on behalf of clients and represent clients' needs as appropriate to senior management.

Your qualifications

Concentrix is a great match if you:

Are proficient or bilingual in English

Excellent interpersonal skills, relationship management, communications, analytical, presentation skills, and attention to detail

Pro-active, entrepreneurial mindset, looking for win-win solutions to deliver additional value to clients without losing sight of internal goals

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)

Competitive salary and performance bonus

Workplace: Braga, Portugal

Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Desired profile