Service Manager - Electromobility

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow. 

 

Job Overview:

As an Electromobility Specialist, you will play a pivotal role in supporting our dealer network with troubleshooting, technical support, and repairs related to electric construction equipment. You will ensure efficient operations of electric vehicles (EV) and machinery in the field while developing the technical capability of our dealers. This role involves hands-on repair, training, and close collaboration with the plant to create best-in-class support.

 

Key Responsibilities:

 

Troubleshooting and Technical Support

·  Provide remote and on-site technical support to dealers and customers for diagnosing and resolving issues with electric machines.
·  Handle complex troubleshooting of major components like electric motors, controllers, inverters, and battery systems.

 

Repairs and Refurbishmen t

·  Conduct repairs and refurbishments of EV machine components, including motors, controllers, battery systems, and other electrical subsystems.
·  Work with the dealer network to ensure appropriate handling and repair of machinery to reduce downtime.

 

Coordination with Plant for Technical Support

·  Serve as a key point of contact between the field and the manufacturing plant, ensuring the smooth flow of technical support, procedures, and service manuals.
·  Collaborate with engineering and product development teams to communicate field issues and contribute to product improvements.

 

Charger Setup and Installation  

·  Oversee and assist in the installation, calibration, and setup of charging infrastructure for electric machines.
·  Provide technical expertise on charger compatibility and performance optimization.

 

Customer Interaction:

·  Work closely with customers to ensure they understand the maintenance needs and advantages of electric construction machinery. Assist in resolving any technical concerns or issues that may arise post-sale.

 

Knowledge Development & Transfer, Coaching, and Mentoring  

·  Stay up-to-date with the latest developments in electromobility technology and trends. Share insights and best practices with dealers and internal teams.
·  Conduct training sessions for dealer technicians, ensuring they are well-versed in the maintenance and servicing of electric machines.
·  Mentor and guide the dealer network on proper diagnostics, repairs, and preventive maintenance.

 

Preventive Maintenance Development

·  Develop and implement a preventive maintenance schedule for electric machines, focusing on key wear-and-tear areas and components.
·  Establish best practices to ensure long-term machine reliability and performance in the field.

 

Battery Deterioration Management and Circularity  

·  Monitor battery health, provide advice on managing battery deterioration, and implement strategies to extend battery life.
·  Collaborate with recycling and refurbishment partners to ensure a circular lifecycle for battery components, focusing on sustainability and cost efficiency.

 

 

Required Qualifications:

·  Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related fields.
·  3+ years of experience in electric vehicle systems or industrial machinery, preferably in a field service or technical support role.
·  Deep knowledge of electric motors, controllers, battery systems, and charging infrastructure.
·  Proven troubleshooting and diagnostic skills in an electromobility context.
·  Willingness to travel to dealer locations and customer sites regularly.
·  Strong understanding of electric vehicle powertrains, drivetrains, and control systems.
·  Experience in training or mentoring technical teams is highly desirable.
·  Proficiency in using diagnostic tools and software for EV machinery.

 

Skills and Attributes:

·  Strong communication and interpersonal skills to work with dealers, technicians, and cross-functional teams.
·  Ability to work independently and manage multiple tasks in a fast-paced environment.
·  Problem-solving mindset with a focus on innovation and customer satisfaction.
·  Willingness to travel extensively for dealer support, training, and machine repairs.

Job Category:  Sales & Services

Organization:  Volvo Construction Equipment

Travel Required:  Occasional Travel

Requisition ID:  15130